FAQ

You have the option to invite someone you know to join Morgi as a Rookie, where you can enrich your connection and support them in any way you choose. Go to your dashboard > ‘Inviting someone you know to connect through Morgi’ and send them an invitation via email or text.

Once they join Morgi you will be notified, and a chat channel will be opened between the two of you.

Morgi provides you with a chat channel, where you can contact Rookies you feel you want to develop a meaningful connection with, and offer them your guidance and support if you wish to. Listening, offering advice, and sharing your knowledge are just some of the ways you can use this channel, all of which might be life-changing for young Rookies!

The best first message you can send a Rookie should include a short introduction of yourself, why you decided to contact them (Is it a similar life path, or something else the two of you have in common or you find interesting about them?), and maybe even expressing your willingness to support them. We wish you a fruitful connection!

Morgi facilitates doing good by allowing you to support young people at the beginning of their lifecycles in any way you can and want to, and according to their needs. Once you start connecting with Rookies, you can support them with what you think is helpful for them: talking, advising, mentoring, or simply listening to them.

You can also support Rookies with Morgis – MOnthly Recurring GIfts of cash. After helping a Rookie with a Morgi gift, you will also be able to gift them with Micro-Morgis (a nickel of a Morgi) to show your appreciation for their progress during a conversation.

If you feel uncomfortable for any reason during a conversation, you can always block a Rookie by clicking ‘block Rookie’ at the bottom of their profile, or report any issues by clicking and holding a message inside the chat channel.

Please note that Rookies can also block you at any time if they feel uncomfortable, so let’s make sure everybody feels safe!

No! Rookies are committed to only one thing – and that’s focusing on their path. This is their role, and they are here in order to grow. There are no strings attached to anything in Morgi, and both sides are free to do as they wish, as long as it is done respectfully and with no harm to anyone. We do expect Rookies to be honest, collaborative, feel obliged, and show they’re serious about their path. This will guarantee a genuine interaction with you.

Morgi’s only wish is that both sides will enjoy fruitful connections!

If you wish to end a connection with a Rookie for any reason, you have the option to block them. To block a Rookie, click their profile and follow the instructions there. Once you block a Rookie, your connection will be revoked immediately, and you won’t be able to connect with them anymore.

In case you wish to end a connection with a Rookie you are gifting with Morgis, please note that you will not be refunded for your financial gifts to them. However, from the following expected gift date on, you will no longer be charged.

If you are already gifting a Rookie with Morgis, you can always increase, decrease, or cancel your gift. To cancel a gift, go to the Rookie’s profile and click ‘Cancel gift’ at the bottom. Once you cancel a gift, the chat channel will remain open until the next expected gift date.

After that date has passed, the connection will become ‘inactive’ – meaning that you won’t be able to send any more messages, and you will not be charged for this Rookie’s gift again. Morgi will not inform a Rookie that their gift has been canceled (or increased/decreased), and they will only see on the next expected gift date that the gift wasn’t renewed (or renewed with a different amount).

Please note that even after canceling a Morgi gift, you can always renew it by going to the Rookie’s profile and clicking ‘Resume Gift’.

To block a Rookie, click ‘Block Rookie’ at the bottom of the Rookie’s profile. Once you block a Rookie, your connection will be revoked immediately, and you won’t be able to connect with them anymore.

In case you wish to end a connection with a Rookie you are gifting with Morgis, please note that you will not be refunded for any of your financial gifts to them. However, from the following expected gift date on, you will no longer be charged.

Rookies also have the option to block you at any time, if they feel uncomfortable in a chat channel with you. Whenever a Rookie decides to block you, your last Morgi gift to them will be fully refunded to you immediately.

A Rookie might decide to pause a connection in case they expect a Morgi gift from you. When this happens, you will receive a notification in Morgi and a message in your chat channel with the Rookie. Your connection with them will appear under the ‘inactive’ list in your message center, and a “pause” icon will hover over their profile image.

Gifting this Rookie with Morgis will open the chat channel again.

People with a certain life experience and knowledge to share that can do good in any way they choose to in Morgi.

Rookies are young people just starting out on their path, trying to make their way in this world and succeed. These next-generation Rookies have had enough of their inability to pursue their own path in life and focus on it. You can boost these Rookies in Morgi, and create a true impact on their lives!

An active Rookie is a Rookie you currently have an open chat channel with. You can talk, give advice, and offer mentorship to Active Rookies, and you can open as many channels as you want – it’s free!

An Active Gifted Rookie is a Rookie you are currently gifting with Morgis – MOnthly Recurring Gifts of cash, and will continue to gift them in the next month as well. When you gift a Rookie, a Morgi currency icon will appear on the right side of the chat box. It’s your choice who to gift and how much to offer.

Rookies who might expect a Morgi gift from you and decide to pause the connection until you gift them with Morgis. Rookies can decide to pause a connection at any time, and once they do that, you will not be able to exchange messages with each other anymore. The connection will resume only if you gift them with Morgis.

A path is a Rookie’s main target in life right now. The Rookie’s path will always be displayed as you swipe through each Rookie profile under their card. You can filter paths to see Rookies that are potentially a better fit for you, by clicking on the filtering icon under the carousel.

The sub-path is a Rookie’s main path focus, i.e., if their main path is Athlete, their sub-path could be a basketball player, tennis player, football player, etc.

Morgi stands for MOnthly Recurring GIft. It is our main virtual currency that you can gift a Rookie with after starting a connection.

Micro-Morgi (a nickel of a Morgi) is our secondary virtual currency that you can choose to gift a Rookie with during a discussion in the chat channel, as long as you are already gifting them with Morgis.

Once you decide to initiate a connection with a Rookie and send the first message, a chat channel will automatically open between you both. You can then send and receive texts, photos, and videos. If you decide to gift a Rookie with a MOnthly Recurring GIft of Morgis, you will then be able to also gift them Micro-Morgis via the chat channel.

The Morgi Pulse is an animation that gradually fills in the “M” of the Morgi logo in the header on Morgi. Every time a gift is sent in Morgi, the M will be filled a little bit… When the M is 100% filled, the logo will explode!

Rookies that you have previously liked and want to see again, maybe later! These Rookies are saved for you to access, see – and perhaps open a channel and then gift, at any point. You can access your saved Rookie profiles from your main menu.

You are able to swipe right to go back and view all the Rookies you already swiped through and are now willing to connect with!

You have the option to browse for Rookies by country when accessing this feature from the main menu. After applying the filter, only Rookies from that country will be displayed on your carousel. There is no limit on the number of Rookies you can view, from any country you scroll through.

You have the option to browse for Rookies via country, by accessing this feature from the main-menu. After applying your filter, only Rookies from that country will be displayed in your carousel. Please note: there is no limit on the number of Rookies you can view, from any country you scroll through.

To let you know you are appreciated, Morgi will reward you with Micro Morgis that you can use to gift Rookies with for every 1st, 3rd, 6th, and 10th+ MOnthly Recurring GIft of cash you decide to gift!

Read what other Morgi Friends had to say about why giving makes them happy, and write your own insights about the impact giving has on your own life, too!

You can get to know Rookies and learn more about them by clicking their cards, viewing their profiles, watching their videos and photos of them, and reading their self-descriptions. You can also share Rookies’ profiles with your friends, even with those who aren’t registered as Morgi Friends – they will still be able to scroll through the shared Rookie’s profile!

Feel like you want to explore Rookies from other paths, too? Use the filtering option under the main Rookie card. When you click the path’s name, this path will be the path you’re filtering through – and when clicking the filter icon on the right, you can choose which path you want to filter the carousel by.

When you filter by a certain path, you can see up to 30 Rookies on the same path. If that path features a Rookie that you have gifted with Morgis at any point, you will be able to see an unlimited number of Rookies in the same path, and filter by sub-paths, too!

When swiping through potential Rookies you want to connect with, you can always choose to save a Rookie’s profile to view later (if you can’t decide if you want to contact them at that moment). Save every Rookie you feel like you could develop a fruitful connection with - you can never know if you’ll see them again!

Yes. Once you are actively gifting 2 Rookies or more with Morgis, you will be able to view ALL the Rookies you’ve previously swiped using the ‘Second Chance’ feature by swiping right on the Rookie’s carousel.

You can view the next expected Morgi gift for a Rookie by clicking your active monthly gift page in the main menu, under ‘payments’. Under each active Rookie, you will be able to find the next expected gift date.

Yes, you are. Morgi Friends can increase, decrease, cancel, or change their gifts at any time. You can change or cancel your gift by clicking a Rookie’s profile and following the instructions and links that will be presented to you there.

If you decide to cancel a gift to a Rookie, the chat channel between you two will remain open until your next expected gift date. Morgi will not charge you again for this gift after that date.

Once you cancel a Morgi gift to a Rookie, and you wish to resume it, you can go to the Rookie’s profile and click ‘Resume Gift’ at the bottom.

Rookies will only know if you’ve changed/canceled your gifts to them when the next expected gift date has passed. Morgi will not notify the Rookies immediately after you make a decision about their gift amount. It’s up to you if you want to share that with a Rookie.

In Morgi, we set limitations on the amount that you can gift in the system as a Morgi Friend. These limitations are in place for Morgis and Micro Morgis separately, and it relates to the amount you are willing to gift over the course of time. If you have any questions, or if you want to change your gifting limitations, please contact our customer support.

Morgi will charge your next gift to a Rookie on the same date every month starting on your payment date, e.g., if this is 02/15/2022, your next gift will be charged on 03/15/2022 for that Rookie. When you gift a Rookie at the end of the month, the following will happen:

1. If the charge was processed on the 31st of the month, you will be billed on the last day of each month (28th/29th/30th/31st)

2. If the charge was processed on the 30th of the month, you will be billed on the 30th of each month except February 28th/29th according to the year.

3. If the charge was processed on February 29th, you will be billed on the 29th of each month except for February where you will be charged on the 28th and on the 29th every four years.

The active credit card is the most recent, updated credit card in the system, that will be used for all future first gifts and Micro Morgis packages you’ll gift in Morgi. Your active credit card won’t necessarily be applied to all of your active gifts in Morgi, as each gift will be charged according to the card you updated as your active credit card at the time of the first gift of each connection.

You can only have one active credit card in Morgi - a card that will be used for all of your future first Morgi gifts and Micro Morgi packages charges.

You can update or change your active credit card under the ‘payments’ section in the menu. Once you do that, all future charges of first Morgi gifts and Micro-Morgi packages will be charged with your new, updated credit card.

If you are already gifting Rookies with Morgis, you will be able to select which active gifts will be charged with the new credit card, and which active gifts will continue to be charged with the previous cards used.

You can also go to ‘Apply active credit card to all active gifts’ under ‘payments’ in the main menu, where you will be able to see any gifts that your active credit card has not been updated for, and update it to make sure it will be charged with the active credit card.

If your credit card fails for a recurring charge, Morgi will try to charge it 4 more times over the course of the next 24 hours. If no charges have been successful, Morgi will have to cancel the connection and revoke the chat channel between you and the Rookie.

You will then have the option to update your credit card with a valid credit card / your active credit card and choose to apply it to other connections for their future recurring charges.

CCbill is Morgi’s processing service – a secured and respected company for processing credit cards. Every transaction processed in our system will be charged using CCbill, and each time you or Morgi charges your credit card, you will receive an email from CCbill which will be mirrored in your transaction history page in Morgi.

If you gift a Rookie who paused your connection with Morgis, the chat channel between you two will instantly open so you can continue your fruitful connection!

Gifting Morgis to a Rookie you invited is exactly like gifting any other Rookie in Morgi. You can continue chatting with them, and you can always choose to increase your gift, decrease it, or cancel it if you wish.

Once you gift Rookies with Morgis and Micro-Morgis, the gift will appear in their Morgi account after we deduct our fees. Rookies can connect their account to a known payment method and withdraw the money once it has reached a certain sum.

You will be able to see 3 different types of transactions:

1. MOnthly Recurring GIft to [Rookie’s name]. That type of transaction will be displayed after you’re charged for a gift sent to a Rookie.

2. Purchase of X Micro Morgis package. That type of transaction will be displayed after you’re charged for purchasing a Micro Morgis package.

3. System refund. This transaction will be displayed if Morgi has decided to refund you for a certain transaction. You will see the transaction number that you were refunded for, and the reason for your refund in the information icon on the right of this transaction.

Under the ‘My Micro-Morgis’ menu item, you can see your current Micro-Morgi balance, and all your transactions of Micro Morgis: Micro Morgi packages purchased, Micro Morgis gifted to Rookies, and bonuses received for Micro Morgi refunds, provided by our team.

You can edit your profile from the Navigation Menu, by selecting 'Edit Your Profile' under the ‘Account’ tab.

You can change your password from the main menu, by selecting ‘Change your password’ under the ‘Account’ tab.

You can delete your account on the side menu, by clicking account > delete account. Please note that deleting an account cannot be undone. Once you delete your account, all your connections, regardless of whether they include gifting Morgis or not, will be deleted. Also, any coupons and Micro Morgis left in your balance will not be refunded.

You can switch the Morgi Pulse animation on or off at any time. If you turn off the Morgi Pulse the animation will stop playing.

Aside from text messages, you can also send your Rookies photos and videos.

You can report disturbing messages by clicking and holding a message for two seconds. You will then be able to see a report button and click it to report a message.

We expect you to conduct yourself respectfully when talking to your Rookies in Morgi, to maintain high-quality connections, and to always do what feels right for you. There are no strings attached to anything in Morgi, and both sides can block each other at any time if they feel uncomfortable.

Please remember that asking a Rookie to contact you outside Morgi or asking them to send physical or explicit things is a clear violation of our policies.

Your advice and guidance are appreciated, as well as your gifts. Morgi is interested in encouraging fruitful connections, and we wish both sides nothing but the best!

Every time we try (and succeed or fail) to charge your credit card, an email from CCbill will be sent to you to let you know if the transaction has been processed or failed. CCbill is Morgi’s highly valued and secured processor, that we use to charge your credit card in the system.

You can reach out to the Morgi customer support team directly through the main menu, by clicking ‘Customer Support’, or by sending an email directly to ‘support@morgi.org’.